spy77 Privacy Policy

This page describes what we collect when you use spy77 and how we keep that data protected. We collect personal information — your email, phone number, name, and identity documents — to verify your account, process deposits and withdrawals, and comply with anti-money-laundering laws. We also collect gameplay data, transaction history, and device information to operate our platform safely.

We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), compliance partners, and law enforcement when required by law. Our servers may sit outside your jurisdiction, and we use encryption to protect data in transit. By using spy77, you consent to our privacy practices as described here.

If you have questions about how we handle your data, contact our support team. We offer English-language assistance and respond within one business hour during operating hours.

What We Collect and Why

Account Registration Data

When you open an account on spy77, we require your email address, password, full name, phone number, and date of birth. We use this information to verify your identity, send you account notifications, and comply with Indonesian and international anti-money-laundering (AML) regulations. Your email is also how we send you password resets and security alerts.

Identity Verification Documents

If your monthly withdrawals exceed our threshold, we ask you to upload a scanned copy of your ID (KTP) and a recent utility bill or bank statement. We use these documents to verify your legal identity and confirm your address. We store these documents securely and use them only for verification purposes. We do not share them with external parties except when legally required.

Payment Information

We collect transaction records when you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts (online payment, e-wallet, mobile banking, local payment). We store your payment method details securely and use them to process your requests and detect fraud. We do not store full credit card or bank account numbers — only the last few digits and the payment provider's reference ID. Payment details are encrypted and are not shared with anyone except the payment provider.

Gameplay and Wagering Data

We collect data about the games you play, wagers you place, and outcomes. This includes which Liga 1, Piala AFF, or Champions League markets you bet on, how much you wagered, what you won or lost, and when the event occurred. We use this data to settle your wagers, detect fraud, and improve our platform. We may also use this data to understand player preferences and add new markets (e.g., more Piala Indonesia coverage during tournament season).

Device and Behavioral Data

We collect information about your device (device type, operating system, browser type) and your activity on spy77 (pages you visit, buttons you click, how long you stay). We also collect your IP address, which we use to detect fraud, prevent account takeovers, and comply with geographic restrictions. We use cookies and similar tracking technologies to remember your login and preferences.

We collect data only for the purpose of operating spy77 securely and fairly, not for marketing or profiling. Your data is yours, and we treat it as a trust.

How We Use and Protect Your Data

Data Security and Encryption

We use encryption (HTTPS/TLS) to protect data in transit between your device and our servers. We use industry-standard encryption (AES-256) to protect data at rest in our databases. Our servers are located in secure data centers with access controls, monitoring, and backup systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no system is completely secure. If we detect a data breach or security incident, we will notify you and relevant authorities within the timeframe required by law. We recommend using a strong, unique password and enabling two-factor authentication if available.

Data Sharing and Third Parties

We do not sell your personal data to advertisers, data brokers, or marketing companies. We share your data only with the following parties:

• Payment processors: DANA, e-wallet, mobile banking, local payment, and bank partners (online payment, e-wallet, mobile banking, local payment) receive transaction details needed to process your deposits and withdrawals.
• Compliance partners: We use third-party KYC and AML services to verify identities and detect suspicious activity. These partners are bound by confidentiality agreements.
• Law enforcement: We disclose information to police, tax authorities, and other government agencies when legally required.
• Legal and technical service providers: We use vendors for hosting, customer support, payment processing, and fraud detection. All are contractually bound to protect your data.

Data Retention

We retain your account data and transaction records for as long as your account is active. After you close your account, we retain records for five to seven years to comply with Indonesian tax and AML regulations. Identity documents are deleted after seven years unless legal proceedings require us to retain them longer.

Your Rights and Access

You have the right to request a copy of the personal data we hold about you. You can request this by contacting our support team. We will provide a copy within one business week. You also have the right to request corrections to inaccurate data — for instance, if your registered name is misspelled, contact us and we will fix it.

You may also request that we delete your data, subject to legal and regulatory requirements. If you request deletion, we will remove your personal data from active systems, though we may retain transaction records and identity documents as required by law. You can request deletion by contacting our support team.

Cookies and Tracking

We use cookies to store your login session, remember your preferences, and detect fraud. Cookies are small text files stored on your device. Most are session cookies (deleted when you close your browser), but some are persistent (stored for up to one year). You can disable cookies in your browser settings, though this may affect your ability to use spy77.

We do not use cookies for advertising or third-party tracking. Our cookies are used only for spy77 operations and security.

Location and Cross-Border Data

Our servers are located outside Indonesia. When you use spy77 from Jakarta, Surabaya, Bandung, or Medan, your data is transmitted to and stored on servers in other countries. By using spy77, you consent to this cross-border data transfer. We apply the same security and privacy standards regardless of where your data is stored.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or by posting an updated version on spy77. Your continued use of the platform after we post changes constitutes acceptance. If you do not agree with changes, you may request that we delete your account.

Contact and Complaints

If you have privacy concerns or want to exercise your rights, contact our support team via live chat or email. We respond within one business hour during operating hours. If you believe we have violated your privacy rights and we cannot resolve your complaint, you may file a complaint with the Indonesian Personal Data Protection Authority or other relevant data protection agency in your jurisdiction.

We take your privacy seriously. We collect only what is necessary, protect it with industry standards, and use it only for operating spy77 safely and fairly. If you have any questions, contact us — we are here to help.